Trunks, numbering, queues, menus, opening hours and recording. With your team answering from the browser and AI agents on first line or covering the overflow. When the AI hands over, the call enters your queue: it doesn't drop and it doesn't start again.
Inbound, outbound or both, with registration state in view and credentials stored encrypted.
Each number points at a queue, a menu, a person or an AI agent.
Distribution strategy, explicit or service-based membership, and skills so the call reaches someone who knows. Each queue can have an AI agent as first line or as overflow.
It warns you about the menu nobody reaches, the key you promise that doesn't exist, the queue switched off behind option 1, and the audio that isn't there yet. None of those raise an error on their own: they all hang up on the customer.
Opening hours per service, with public holidays, and your own audio —uploaded or generated— organised in folders.
Nothing to install, no desk phone. Dialler, transfer, hold, choosing the number you call out from, and a message that says why there's no phone when there isn't one.
Configurable retention and consent stored as a legal basis, not as a tick box.
Whoever won't wait in the queue asks to be called back, and that lands in the calendar and in the thread.
Daily spend cap, allowed countries and automatic cut-off. Toll fraud is the €40,000 invoice from one weekend; that's why the cap exists.
Calls classified with each operation's own codes, at close.
Conversational AI platforms don't bring telephony: they ask for yours and plug in at the side. Phone systems don't bring AI: they sell it as a module living outside. Here the queue, the menu, the AI agent, the person and the recording are the same system, which is why handing a call from AI to a human queue is an ordinary transfer, not a new call.
A straight conversation about your volume, your channels and where to start. No generic proposal.