While your agent is on the call, the copilot puts the fact that answers the question in front of them —with its source— and flags the objection to head off. One suggestion, short. With nothing to add, it stays quiet.
Fuera de garantía hay reparación con presupuesto previo sin coste. Ofrécelo antes de hablar de precio.
Between the customer finishing and the answer being due. That's why it fires when the customer speaks and not when the agent does.
Short and actionable, next to the phone. With nothing useful to say, it stays quiet.
The fact comes from your company's documentation and gets cited. The copilot supplies the wording; the fact, it does not.
The objection, the complaint, the churn risk. Not just what to answer: also what's coming.
It's an add-on, and it's enabled for whoever needs it: new joiners and the people on the hard accounts first.
A copilot that summarises what was just said gets ignored by the third call, and once ignored it never gets looked at again even when it's right. That's why ours only speaks up when it adds something the agent doesn't already have.
A straight conversation about your volume, your channels and where to start. No generic proposal.